Multi-branch restaurant
“I only checked the rating of our main outlet.”
The Branch Board showed Aundh replying in over two hours and its rating slipping. The owner assigned a second approver for weekends.
Aundh reply time under 45 minutes
Branch Board
Every branch on one board, side by side.
See how each branch is rated, how fast its manager replies and which themes customers raise, all on one screen. Spot the branch that needs help before its rating slips.
- 4
- core numbers per branch
- Daily
- board refresh
- Unlimited
- branch groups and regions
Branch Board · October
Kothrud Kitchen · 3 branchesOctober
Avg rating
4.37
Reviews
212
Median reply
31m
| Branch | Rating | Reviews | Reply time | Replied |
|---|---|---|---|---|
| Branch 1 · Kothrud | 4.6 +0.1 | 38m | ||
| Branch 2 · Baner | 4.3 +0.4 | 22m | ||
| Branch 3 · Aundh | 4.1 -0.1 | 2h 10m |
Private
“Aundh replies in 2 hours. Kothrud in 38 minutes. Let's fix that.”
Owner note · Kothrud Kitchen
What it does
Inside Branch Board.
Rating per branch
Current rating and its change this month, combined across platforms or shown platform by platform.
Reply time per branch
Median time from review to reply, so you know which manager answers in minutes and which in days.
Reply rate and volume
How many reviews each branch received and what share got a reply.
Regions and brands
Group branches by city, region or brand. Area managers see their group, owners see all.
Most improved
Highlight the branch whose rating rose most this month, so good work gets noticed.
Manager view
Each manager sees their branch next to the group average, without seeing private notes from other branches.
How it works
How the board helps you run branches.
- 01
Branches connected
Each listing is linked to a branch and a manager when you set up.
- 02
Numbers update
Rating, volume, reply rate and reply time update through the day.
- 03
Gaps stand out
Slow replies and falling ratings are marked in coral so you see them first.
- 04
Talk to the manager
Open the branch to see the reviews and themes behind the numbers.
A closer look
Alerts that reach the right branch.
The board and Alerts work together. A 1-star review, a hygiene keyword or a slow reply sends a message to that branch's manager, and the owner sees it on the board.
- Alerts by star rating, keyword, theme or slow reply
- WhatsApp and email delivery
- Quiet hours for each manager
Alerts · All branches
Alerts4 rules active
- now
2-star on Google · Branch 2
Mentions: waited, nobody updated
WhatsApp + email to Sneha
- 12m
Keyword: “hair in food” · Branch 3
Zomato · 1 star · flagged as hygiene
Owner and branch manager
- 1h
No reply after 4 hours · Branch 3
Justdial · 3 stars · draft is ready
Reminder to branch manager
- Mon
Theme rising: “waiting”
18 mentions this month, up from 9
Weekly digest to owner
On a real day
What changes at the counter.
Showroom chain, 12 outlets
“Every outlet says they reply to reviews. I cannot check.”
Reply rate and reply time are visible for every outlet. The monthly review meeting now starts with the board.
Reply rate above 95% at all outlets
Salon group
“One salon is great and nobody knows why.”
The board showed its stylists named in praise again and again. The owner shared their booking routine with the other salons.
Two more salons above 4.5
Questions
About Branch Board.
How is the branch rating calculated?
By default it is the average across all connected platforms, weighted by review count. You can also view each platform's own rating.
Can managers see other branches?
Only if you allow it. Many owners show the group average so managers can compare without seeing other branches' details.
Does it handle franchises?
Yes. Group outlets by brand, franchisee or region, and give each franchisee access to their own outlets only.
Can I export the board?
Yes, as CSV or as part of the monthly Reputation Report PDF.
Works with
Review InboxEvery platform, every branch, one queueAI Reply WriterDrafts in your tone, approved by managersTheme FinderWhat customers keep saying, and what is risingFeedback LinksPrivate forms and table QR codesAlertsUrgent and negative reviews, the minute they landReputation ReportsMonthly reports owners actually read
New review · just now
Somewhere today, a customer is writing about you.
Be the business that answers. Connect up to 3 branches and reply to your first review within the hour.
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