Café owner
“Every reply I write sounds the same. Thank you for your valuable feedback.”
Drafts mention the filter coffee, the window seat and the guest's name, in the café's own easy tone.
Replies that sound like the café
AI Reply Writer
Kind, honest replies in your voice, approved by people.
The AI reads the whole review, thanks people for what they liked, owns what went wrong and suggests a next step. Your manager edits a line and posts. Replies stay personal, even when you get a hundred a week.
- 3
- languages: English, Hindi, Marathi
- 100%
- of replies approved by a person
- 0
- personal details in public replies
Reply Writer · English
GoogleBranch 2 · Baner · Rohan K.
Food was good but waited 45 minutes on Sunday. Nobody updated us.
Draft for manager
Englishहिन्दीमराठी
Thank you for the kind words about the food, and we are sorry you waited 45 minutes on Sunday without an update. That is not how we want anyone to feel at our table. Could you share your number with us privately? Sneha, our manager at Baner, would like to make it right.
Tone: warm, brief No personal detailsMentions: food, wait
Edit Approve and post
Google
“Food was good but waited 45 minutes on Sunday.”
Rohan K. · Branch 2 · Baner
What it does
Inside AI Reply Writer.
Reads the whole review
The draft mentions the dish they loved and the thing that went wrong, so it never sounds like a template.
Learns your tone
Warm and brief, formal, or playful. Paste a few past replies and the AI picks up your phrases and sign-off.
English, Hindi, Marathi
Replies in the language the customer wrote in, or in the language you choose for the brand.
Manager approval, always
Drafts wait in the inbox until a manager approves. You can require owner approval for 1 and 2 star replies.
Privacy check on every draft
Phone numbers, order IDs, bills and health details are never written into a public reply.
Your facts, your policies
Add opening hours, parking notes or refund steps once. The AI uses them correctly and never invents offers.
How it works
How a draft becomes a reply.
- 01
AI reads the review
It notes rating, praise, complaint, branch and language, and checks your saved facts.
- 02
Draft in your tone
A reply is written in your style, with a private next step for unhappy customers.
- 03
Manager edits
Change a word or a line. Every edit teaches the AI how your team writes.
- 04
Approve and post
The reply goes live on the platform and the reply time is logged for the Branch Board.
On a real day
What changes at the counter.
Hotel front office
“Guests write in Marathi and we reply in English. It feels cold.”
The AI replies in Marathi to Marathi reviews and in English to Booking.com guests from abroad.
Each guest answered in their language
Car service centre
“My staff once posted the customer's car number in a reply.”
The privacy check removes registration numbers, phone numbers and invoice details before a draft is shown.
No personal details go public
Honest reputation and responsible AI
AI that helps you answer, never pretends to be a customer.
- Kureview never writes, buys or posts fake reviews, and never hides or removes genuine ones.
- Every AI reply is a draft. A named manager approves it before it is posted.
- Replies never share a customer's phone number, address, order details or health information publicly.
- Review text and replies are encrypted, used only to serve your account and never sold.
Questions
About AI Reply Writer.
Will replies sound robotic?
Drafts are built from the review itself and from replies your team has approved, so they mention specifics and use your phrases. Most managers change a line or nothing at all.
Can the AI post replies on its own?
No. Every reply waits for a person to approve it. You can choose who approves replies for each branch and each star rating.
What happens with very angry or legal reviews?
Reviews that mention injury, hygiene, legal threats or refunds are flagged and routed to the owner. The draft keeps to an apology and an invitation to talk privately.
Does it offer discounts to unhappy customers?
Only if you tell it to. The AI never invents offers. You can save approved gestures, such as a complimentary dessert on the next visit, for managers to use.
Works with
Review InboxEvery platform, every branch, one queueTheme FinderWhat customers keep saying, and what is risingBranch BoardRatings and response times side by sideFeedback LinksPrivate forms and table QR codesAlertsUrgent and negative reviews, the minute they landReputation ReportsMonthly reports owners actually read
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