Restaurant, 3 branches
“A hygiene complaint sat for two days before I saw it.”
A keyword alert on hygiene words now reaches the branch manager and the owner within minutes.
Hygiene reviews answered within the hour
Alerts
Hear about urgent reviews in minutes.
A 1-star review, a word like “hygiene” or a review left without a reply for too long. Kureview tells the right manager on WhatsApp or email, so problems are handled while the customer still cares.
- 4
- kinds of alert rules
- 2
- channels: WhatsApp and email
- Per branch
- routing to managers
Alerts · All branches
Alerts4 rules active
- now
2-star on Google · Branch 2
Mentions: waited, nobody updated
WhatsApp + email to Sneha
- 12m
Keyword: “hair in food” · Branch 3
Zomato · 1 star · flagged as hygiene
Owner and branch manager
- 1h
No reply after 4 hours · Branch 3
Justdial · 3 stars · draft is ready
Reminder to branch manager
- Mon
Theme rising: “waiting”
18 mentions this month, up from 9
Weekly digest to owner
Zomato
“Found a hair in the biryani. Very disappointed.”
Neha G. · Branch 3 · Aundh
What it does
Inside Alerts.
Low rating alerts
Choose which ratings count as urgent, such as 1 and 2 stars, per platform or per branch.
Keyword alerts
Watch for words like hygiene, cockroach, refund, rude or police, in any of the three languages.
Slow reply alerts
If a review has no reply after a set time, the manager gets a reminder and then the owner.
Rising theme alerts
Know when a theme like waiting time doubles compared with last month.
WhatsApp and email
Alerts carry the review text, rating and a link to the draft reply.
Quiet hours
Set quiet hours per manager. Urgent alerts can still go to the owner.
How it works
How an alert gets handled.
- 01
Rule matches
A new review hits a rating, keyword, theme or reply-time rule.
- 02
Right person notified
The branch manager gets a WhatsApp message with the review and a link.
- 03
Draft is ready
The AI Reply Writer has a calm, careful draft waiting for approval.
- 04
Escalate if needed
No action within your set time, and the owner is notified.
A closer look
Alerts on themes, not just stars.
A 4-star review that says “waited 45 minutes” still matters. Set alerts on any theme from Theme Finder, so patterns are caught early.
- Any theme can become an alert
- Weekly digest for slow-moving themes
- Mute a theme once it is fixed
Themes · Rising
Themes · last 30 days212 reviews read
- Sunday waiting time18+9
- Staff friendliness41+4
- Taste of misal and thali330
- Parking at Aundh9+2
- AC and seating comfort6-3
Rising · Branch 2
“...waited 45 minutes on Sunday” · “no one told us how long” · “Sunday lunch took forever”
On a real day
What changes at the counter.
Hotel
“Weekend reviews wait until Monday.”
A slow reply rule reminds the duty manager after four hours, then the general manager.
Weekend reviews answered the same day
Coaching centre
“We found out about a timing issue after ten parents complained.”
A rising theme alert flagged batch timing when it doubled week on week.
Issue caught after the third mention
Questions
About Alerts.
Which channels do you support?
WhatsApp and email. Alerts also appear inside Kureview with a badge on the Alerts tab.
Can different people get different alerts?
Yes. Branch managers get alerts for their branch, owners can choose only urgent alerts or a daily summary.
Will we get too many messages?
Each rule has a frequency setting, and quiet hours apply per person. Most teams receive a few alerts a week per branch.
Can I set alerts in Hindi or Marathi?
Yes. Keyword rules match words in English, Hindi, Marathi and common Hinglish spellings.
Works with
Review InboxEvery platform, every branch, one queueAI Reply WriterDrafts in your tone, approved by managersTheme FinderWhat customers keep saying, and what is risingBranch BoardRatings and response times side by sideFeedback LinksPrivate forms and table QR codesReputation ReportsMonthly reports owners actually read
New review · just now
Somewhere today, a customer is writing about you.
Be the business that answers. Connect up to 3 branches and reply to your first review within the hour.
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